Chapter 14 - THE ESTATE CHANGED ITS RULESAfter the party, Rosa rewrote guest conduct procedures.
Not because we expected another shoe-cleaning incident.
Because informal hierarchy had become too strong.
Staff could refuse demeaning requests.
Guests could not override event supervisors.
Any accusation of theft required manager involvement and documentation.
No personal errands outside assigned service scope without employee agreement.
And one line Mom insisted on:
No guest may require staff to kneel, physically serve as furniture, remove personal clothing, or perform humiliating conduct unrelated to legitimate job duties.
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It sounded absurd that such a line had to exist.
Sometimes explicit rules exist because somebody already proved imagination is dangerous.
